Evaluation of quality of tourism services in kaunas region country tourism homesteads„karpynė“ and „Bukonys“

Country tourism is a constituent part of Lithuanian tourism, and settlement is one of the most important services in business of country tourism. In 2013 there were registered 84 country tourism homesteads in Kaunas region. Country tourism services of higher quality are important for increasing requirements of clients and different services. The mean of quality clients is related to individual criteria and measurements. SERVQUAL is the mostly used method for measurement ofservices’ quality and comparison of clients’ expectations before the services provided and theirperception of services actually provided, therefore the viewpoint could evaluate the quality of services from perspective of a visitor. Study object:quality of services in Kaunas region country tourism homesteads „Karpynė“ and „Bukonys“. Study goal: evaluation of quality of services and possibilities of teir improvement in Kaunas region country tourism homesteads „Karpynė“ and „Bukonys“. Study tasks: 1. To review the main criteria of evaluation of quality of services and possibilities of improvement in the area of services. 2. To evaluate quality of services in Kaunas region country tourism homesteads „Karpynė“ and „Bukonys“ in accordance to SERVQUAL methodology; 3. After evaluation of quality of services, to propose possibilities of improvement of quality of services.